FAQs

Why is my first bill high?

RTC Communication runs on a pre-bill cycle which might make your first month’s bill higher than normal. Depending on your date of install, your bill will be pro-rated from the date of install, plus the following month’s charges. You will see it normalize the following month. If you have further questions, please call a customer service representative at 1-812-486-3211 

Where’s my account number to pay online or by phone?

You will find your account number in the upper right corner of your paper billing statement. You will need your account number to pay online or by phone. If you are paying by e-check (checking/savings and routing numbers) you will need to call 1-812-486-3211 to set up a one-time PIN number. You’ll need to use this PIN number for future e-check payments. 

How do I pay online?

To ensure you have everything you need before paying online, make sure you have your account number handy. You can find your account number in the upper right corner of your paper bill. On the main menu, you will see Pay Online button in the upper right corner. From here you can either choose a one-time payment or set your account up for auto-pay. 

My internet doesn’t seem to be working.

We assume if your internet connection isn’t working you are viewing this on your phone. 

First try rebooting your router by: 

  • Unplug the router power cord
  • Wait 1 minute
  • Reconnect the router power cord
  • Try reconnecting to the internet 

If rebooting your router doesn’t fix the issue contact a customer representative at 1-812-486-3211 

I have 1 Gig service and only get half of that on a speed test?

The advantage of 1 Gig isn’t the speed to one device but rather the availability of speed to multiple devices running simultaneously. Most devices are unable to function at 1 Gig. Most computers, if newer, can handle the 1 Gig speed if wired directly. 

Wireless router lifespan

Wireless equipment within the home goes through a lifecycle and might need to be replaced every 3-5 years depending on the level of use and need for the latest Wi-Fi strength and throughput. These devices also need to be updated regularly to have the newest version of the software, which helps with the device’s overall performance. If they are not routinely updated, the router will cause problems with connection and the stability of the comprehensive service. Some updates involve security and could be susceptible to someone hacking your network if not kept up to date. 

Setting up a streaming device

Here are some basic instructions for setting up a device. 

  • Connect your streaming device to an HDMI port on the back of your TV. Most TVs come with multiple HDMI ports (HDMI 1, HDMI 2, HDMI 3, etc) Remember which port you plugged it into.
  • Plugin streaming device’s USB power cable/power adapter into the wall
  • Turn your TV on and switch the input source to the HDMI port that the streaming device is plugged into
  • With the streaming device remote, follow the prompts displayed on your tv 

You should be good to go!